Earlier this year, Mosca set up a new division to handle individual customer requests. The division supports its dedicated team of experienced specialists handling sales, designs, the production of special machines and integrated system solutions.
Mosca Engineering was established to respond faster and more efficiently to special requests previously handled in the company’s series production business unit. The technological backbone is formed by the tried and tested Mosca standard modules, which are specially adapted to customers’ needs. The first project is already under development for an aerosol/canned product manufacturer in the UK, which has ordered three machines and plans to order six more.
Customers in need of special strapping machine solutions can now turn to Mosca for advice on the design and production of these solutions.
Goldpack is the South African agent for Mosca’s strapping systems.
The new business unit gives strapping experts in Waldbrunn, Germany the ability to handle special orders faster than other facilities.
Christian Zwieb, Mosca Engineering’s sales manager, says customers are involved throughout the entire process. ‘We start out with a blank sheet and work together step by step to design the right solution. The entire process is transparent for the customer.’
There are two advantages outlined by this direct involvement strategy:
- Customers can follow the engineering process at all times and influence it based on their needs.
- They can keep track of costs, making it possible to effectively control the machine in development.
Zwieb says the dedicated support provided by Mosca Engineering continues after the machine has been delivered. ‘For example, as part of the company’s “one service” concept, Mosca employees handle all aspects of machine maintenance and integration into existing production lines.’
Series production goal
The new unit enables the company to respond to requests from industries that previously didn’t have a standard solution. Custom made machines also open up new options for other companies in these industries. The requirement for transferring the necessary knowledge is the complete documentation and follow-up of all projects at the company.
Mosca Engineering aims to in time provide customers with an even larger machine portfolio from which to choose.
According to Zwieb, the best-case scenario for the company will be its ability to take the special solutions into series production.
Leverage in-house strengths
Mosca Engineering relies on its own strengths for implementing the projects. During the design phase, strapping experts take advantage of the modular construction of series production machines. Instead of redesigning each component, tried and tested functional units are used which can be flexibly combined. For example, customers can rely on the patented SoniXs ultrasonic sealing unit and the Standard-6 strap path without additional design expenditures. The strap path can be removed and reinstalled without tools in a few simple steps.
‘Using proven components not only saves time and money but also minimises technical risks. Along with reliable technologies, Mosca Engineering works with expert personnel. To offer customers maximum expertise, all employees in the new engineering unit have more than ten years of experience in the company. Leveraging our strengths enables Mosca Engineering to meet Mosca’s high quality standards from the start,’ concludes Zwieb.
